Now some of you might be convinced that the free-market system will always sort itself out......that would make sense if large corporations were honorable and honest. This unfortunately is not always the case- the driving force behind most corporate moves is the bottom line- maximizing profits.
Maybe about 5-6 years ago a nationwide corporation that owns countless stores (such as the one in Santa Cruz) purchased the store from another corporation. Month by month the supplies coming to this store started to dwindle.
I have a friend who has been working at this store for nearly 20 years- through all the buyouts and sellouts he was there- still making a living selling gas, rod and flux. He was very helpful, knew his products and always tried to get me the best deal possible on anything I bought there. The latest owner charged a premium on nearly everything- they used every excuse to raise prices. Much of what they did was unethical - some of it might not have even been legal. That said, I still shopped there as my friend was there and really, this store was the only game in town. The next closer store was in another county about 20-odd miles south.
A few weeks ago I got the word from my friend that the store would be closing. Even though the corporation had a monopoly and was overcharging for nearly every product, the bean-counters at the corporation decided that the store was not profitable enough. This meant that everyone working there lost their job and welders, builders and the like would have to go somewhere else for their supplies. Much of the stuff can be had online but actual service, like the kind I got from my friend is not something one can get online for the most part. Essentially, the corporation was bailing on service- the very thing that I provide in my business that keeps me busy. I answer questions, provide advice, fix my mistakes-its all part of the job as far as I am concerned- maybe the biggest part of the job.
This philosophy is not shared by the corporation that shuttered the only welding supply store in the county.
I may be a one-man shop and very independent -I'll even say that I am resourceful and frugal. Keeping a low overhead, buying local and having relationships in business where I speak regularly with my suppliers is how I run my little shit show- call me crazy. Now, a faceless behemoth corporation that I have no real connection with has cut me off from supplies that I cannot do business without. They don't know me, they don't know the other builders, welders and many businesses that depended on this store. All they know is what their margin of profit was every month.
Sure, it is not illegal to shut a business if it isn't profitable- and of course I'm not someone who wants to tell another person how to run their business. What I don't understand is how a business with a monopoly , that has been overcharging its customers for years while paying its employees poorly - how is it that this business is not sufficiently profitable ? What would it take to keep in open ?
I guess I will never know that. My friend who used to work there has been very frugal and managed to save some money for this possibility. He no longer works in the industry and is about a year from getting social security. As for me, I'm going to call up the other supplier one county to the south and set up an account. Who knows- maybe they have reasonable prices- I know that they deliver gas to my part of town ( I have seen the truck over the years ) . But there's always the possibility that another corporation will buy out this store, bleed it dry and then liquidate it- the free market sorting itself out. This works fine unless you are the one getting 'sorted out' as in "out of business".
Maybe you free-market capitalists will be upset with me being upset- so be it. If people like me get squeezed out because the large corporate world feels that we are expendable , then I guess that's my problem for not choosing another job, right ? If you need the service I provide but can no longer provide it, you'll have to look somewhere else - just like I have to for my welding supplies. Need a frame repaired ? - Too bad.......shop closed- bottom line not sufficient..... You should have taken up another form of exercise - maybe switch to yoga or running.
All that sarcasm aside, I'm pretty sure I'll be able to figure this out and get my oxygen, acetylene and argon soon. My problems are fixable- the cause of the problems are probably not, at least not until some sort of miracle happens where corporations decide that their customers deserve service and maybe even some basic recognition. I, for one am not holding my breath on that one.....
