What we stand to lose

In the interest of providing more efficient service, large corporations are making more use of online services and phasing out having actual representatives that you can contact by phone. The new form of online commerce is the B-to-B system........no need for a phone at all-it's all done on the computer: Ordering, inventory check, shipping tracking......you name it ,you'll be able to access it right from your laptop, I-phone or whatever. I have recently been using these systems and when they work, it's pretty easy and quick.
Here's the problem for me : While the online system is really easy and nobody has to be there to answer your call ( Handy for orders that happen after work hours, particularly from companies hours ahead in time zones ) I have spent much of my work life building up relationships with the folks on the other end of the phone that B-to-B systems are replacing. I consider many of these people to be my friends-they let me know what is going on in their world.....this is what I consider the real thing that makes a life-long job more than a job -the community in the field we call home most of our waking lives.
The computer, while being a great tool could effectively take away our ability to talk to people at a great many companies-not because they don't have good people....it's because their good people are being spread too thin. The corporate board of directors mentality only sees profit numbers and efficiency ratios......there's no way they can quantify customer loyalty-nor do they seem to want to take the time. I'm profoundly worried about this trend as it means that the folks that run these companies are truly out of touch with the other 98 % of the human race that surrounds them. Call me old fashioned if you will, but I really appreciate people who answer the phone, call back and take their clients and their jobs seriously. I also appreciate companies who value good employees and find ways to utilize and reward their best skills.
As a person in the bike business, I feel that as builders, suppliers , manufacturers , sales reps , warehouse workers , we are all in this thing together and we are the ones that give it life.....we and the customers . After many of these large corporations have gone through buyouts and re-organizations , the folks at the top might not have any idea how their company came to be and what personal relationships made that possible. This is the big dis-connect ( to use an all-too-popular catchword) between the top and everyone below.
In the food supply and restaurant world there's a movement to make everything 'sustainable and local' from farming to running an eating establishment. I feel there is something to learn here for every line of work, in particular the bicycle business. Are we 'sustainable and local' going the direction we are- at least according to the corporate model-where person-to-person sales and domestic manufacturing is being phased out ? Will our business and craft improve with the trends that are set by the people at the top of these leading companies ? Are we really on the brink of losing what holds us together just so that a few folks can be proud of the profits they have secured and the jobs they have eliminated ?
Maybe I'm not the one to speak here.....I'm so primitive that i don't even take credit cards at my shop. I don't have or want paypal.....the way I see it, there's no life-or-death need for a custom bike-you either plan for it and save up the cash or you just live without it. I'm not saying that if you don't have the money, you don't deserve a custom bike..............just be thoughtful about it and realize that good things take time-time that corporate America doesn't seem to have for working folks right now.

Ralph me out.

I'll warn you in advance.....this will not be very engaging. I am heavily involved in cyclcross so this post will deal with that exclusively.
Lately on the framebuilder chat forums ( The ones I do not participate in anymore...) There has been a number of firestorms-at least, that's what I call them. Topics that get people arguing fine points. The big problem I see is that some of the folks giving opinions really don't know jack about cyclocross.The latest topic is the UCI's move to reverse their ban on the use of disc brakes in cyclocross events at the elite UCI level. Since about 99% of cyclocross racing is not at that level, most of us will not be effected by this ruling and shouldn't give a rat's ass.
Well, get on the forum and you'll see who gives a rat's ass-people who should really just keep thier mouths shut for the most part until they do some racing or work as a mechanic in the pit area of an elite cyclocross race. These are things that I have done......for about 10 seasons so far and I'm not quitting soon. While I don't claim to be any great or even average 54 year old racer ( 26th at the nationals being my best result at that level) I have been washing the mud off of bikes at some of the premiere events on both coasts. What I notice are which of my framebuilding bretheren are out there racing and being bike grunts with me. Almost all of the folks on the forum with greatly detailed arguments and engineering data on why we should all switch to disc brakes are absent......maybe I wouldn't know them if I saw them , but they are most assuredly not at the race. Why then, do they argue thier points so vehemently when they are completely clueless about the experience of the race itself ?These are folks who want to have the last word , even if it means ignoring the elemental truths of the actual subject ! Ahh, this is the essence of the internet-people who want to be right but really don't want to actually wade in the mud or beat themselves up on the bike to find out the real truth about cylclocross racing. If I were someone wanting to find out information on the forum, I think I would shut up and listen , perchance to somebody with real world experience in the subject at hand.
Year after year, I go to the nationals although not every year. When I go there I get to race but more importantly, I get to support the riders on my team who really are talented and will be in contention for medals or at least a top-ten finish. These and the folks in the pit are the ones who will give me the real world data that will help me improve as a builder, making bikes that will not hold them back when everything is on the line in a race. I'll look to my left.....there's Sacha White , ready to catch a bike and rinse the mud off of it before the rider completes the next half a lap. I look to my right....there's Richard Sachs, ready to do the same. While I might not build bikes the same way as these two builders might, I know that we are all in the same place at the same time for a reason....it is because we care. We , and other builders are there at trackside because it is a real world reality check on weather or not the stuff we do in the shop will hold up. Sooo.......all you other folks weighing in opinions on what should or shouldn't be on the bikes we build for the athletes we support-I guess you had better get your sorrel boots on and come out to the races or just shut the fuck up.
Oh, yeah.....disc brakes. hmmm, should they be on 'cross bikes ? Don't ask me......ask the guy who is trying to get the stars and stirpes jersey. I'm sure he'll give you an informed opinion, even if he isn't and out of work engineer.

Old number one, part II

Back in ancient times , beginning framebuilders used to assemble thier frames into rideable bikes before committing to paint. It the spirit of this nearly forgotten tradition, I built up old number one to see if the work I put into it made it less of a piece of shit. I'm happy to say that now, 32 years later this old turd is actually a nice riding bike. It's no real velodrome bike but it rolls along well and I haven't clipped a pedal yet. Maybe I'll get some paint on it.......after a few more test rides to make sure it dosen't disintegrate when I take it off a curb.

Number one

Memorial day weekend arrived and I thought that if I had time, I would attend to finishing a long-delayed project hanging over my bench.Back in June of 1978, or thereabouts I built my first frame. Since it was my very first, there were some real blunders in the building of this opus-one that it never really rode correctly. This did not deter me from riding it for a number of years, even riding a metric century in the sierra foothills-this was no mean feat as my first frame was a track frame and I put stupidly tall gearing on it as well. Fast forward to 1994.....I was having a particularly rough week and my temper was boiling over. I needed to break something in the shop....anything, so long as it wasn't a customer owned item. My old number one was hanging on a hook , all disassembled waiting for the day I would re-build the rear triangle and make it ride the way it should have originally. I took the frame down and got out a large piece of tubing and beat the crap out of the rear triangle . ( those were different days....primitive times of high frustration and long hours) I reasoned that the rear stays would all be replaced anyway, might as well get some good venting in.
Old number one remained in that state until about three months ago when I finally got the paint stripped and redied the frame for repair. I did nothing further on the frame until this particular Memorial day weekend-I made the time on Sunday afternoon and set out to fix this old relic 32 years after I hastily and haphazardly threw it together. As I started work on the frame I became aware that the mistakes that I knew about such as the rear triangle being set too high , lowering the bottom bracket and slackening the angles ( pretty much the opposite one would want for a track bike ) and the fork being built too short were just the beginning of the maladies. When I started building the frame in 1978, the one guy who guided me , Ross Shafer kept telling me : "Paul, you really should do a full-scale drawing first ." -Of course, I was much too anxoius and headstrong to listen.....the result : My first frame was a total piece of shit....rideable, but a real genuine steaming piece. I had put all my energy into the lugs and fork crown, gracefully and ambitiously crafting neat little crest-shaped cutouts everywhere they could possibly fit. I spent six weeks of after work hours cutting, filing, thinking that I was going to make a stunning groundbreaking work of framebuilding genius. What I made was as I said before, a total piece of shit.
Now it is almost 32 years later to the day and I am working on this P.O.S., going about rebuilding the rear-end and putting new dropouts in the fork in an attempt to make this track bike a good riding machine. As I hold the front triangle with it's nicely crafted cutout lugs and old Italian threaded Cinelli/Fischer bottom bracket up to my drawing paper I notice that my lack of planning back in 1978 had created a frame that most likely would never be correct as a track frame. # 1, the BB was too low. # 2, the angles were too slack,even when the rear triangle was re-done. # 3, the fork being so short really made getting the BB higher pretty much an impossibility. Faced with this, I pondered throwing the whole mess into the shop dumpster and letting go of old number one forever. At this point I decided to call another builder, a friend who just might get a chuckle out of my predicament . This builder is someone who I regard as one of the top in the field and also someone who can appreciate irony like myself. The builder asked me what my background was before I had built the frame. I told him that I was a fulltime bicycle mechanic with no metalworking skills at all. What I should have said is this: My background.......lousy bike racer, obsessed mechanic, social zero , borderline psychopath...and yes......ignorant asshole who couldn't take the time to do a drawing. I was so focused and obsessed with the artistic part of the frame that I completely dismissed the fundamentals needed for proper bicycle design. This is what created my P.O.S. and it was a waste of materials. But......on this Memorial day weekend I felt that scrapping old # 1 would be an even bigger waste of materials so I spent the afternoon carefully doing what I could to make this bike roll again. I was sure to use old tubing where I could and period-correct dropouts to try to capture the original look. A customer called and told me : " Sure, it will roll again, but don't you think that by repairing it 32 years later you are destroying some of the authenticity ?" I assured the customer that no amount of repair, even with all the skill I have from a couple thousand frames under my belt could change the authenticity of this bike. It is and will always be, a total piece of shit.

Perverse osmosis

Nothing really says you have arrived as a framebuilder more than seeing stuff you built for sale on Craigslist . If you have enough bikes under your belt there's a good chance that your fine craftsmanship will occasionally wind up on the open market-people upgrade, downgrade, sidegrade, go on benders, decide that your bike sucks, lose a job and have to downsize......all sorts of reasons exist for someone to cut loose of the frame you built for them. I guess for me it is a little sad as I would hope that a custom frame is something that one does not sell as it is a very personal purchase. Then again, if your brand has been around long enough there might be some serious resale value available that could come in handy in a time of need. For my esteemed bikes this might not be the case , at least not yet. While I like to state that I attempt to build a very serious racing bike and always strive to make every one better than the last , the market does not care how focused I might think I am . Just yesterday I saw a nearly complete bike on Craigslist for sale.....a track bike-a real genuine velodrome mass-start steel bike that I had built maybe 6-8 years ago. It was missing the front wheel but the rest of it was all there and it looked pretty used but far from used up. A frame nearly Identical to this one had been ridden to a national championship in the Madison. This bike was offered at $ 500. The frame was a 53 cm, not an unpopular size by any stretch of the imagination. A complete bike such as this would cost about $ 3,000 new and here it was , the same bike that was ridden on board tracks across the USA to national titles and many medals for sale at about the price of used fixie from Taiwan. Most likely, this was a frame I built for the junior developement program in Los Gatos, Calif. I built these frames at a greatly reduced rate, about a third what I charge normally as I feel that getting talented juniors on good bikes is a worthy cause. I guess it makes me a little sad to see a bike like this , one that I made for a possible future champion for sale at a really low price that dosen't reflect what kind of effort went into the construction of this machine . This is the reality of a fulltime builder......it's as if these bikes are our children-some of them end up at an ivy league school, others will end up in the street. It isn't up to me.

Us vs. them......

We as bicycle frame builders in order to have buisness need to get exposure for our work-for me it is mostly at the races....for my more artistic brethren the venue is one or more of the various trade shows that showcase custom and/or collectable bicycles. Both avenues are potentially great but both require time and money to participate in and there is no guarantee that sales will result from either venture. The internet serves well as a place to have work displayed and information available to the potential customer but if you are not showing your wares out in the real world, your chances of sales are pretty slim. When the shows as we now know them first started up about five years ago ( the framebuilder exclusive ones...) they were gatherings that for the first time brought builders together in one place and for the most part helped solidify the framebuilder community. This process of celebrating the craft while at the same time re-enforcing the bonds of framebuilding folks was so long overdue , it was like a huge dam of enthusiasm and inspiration had broken open.We , as builders were no longer working in relative isolation. I, personally was moved by the first three shows I displayed at....they served to inspire me in a big way. The show had an unspoken theme, at least in my mind. It was :" Hey, we build frames....check out what we do." Now, just a few years later the show is now several shows....the community is now divided into sub-groups. The enormous size of the country and the increasing costs associated with the original show are the main cause but for me the focus of the original show is what spun me off. Now the handmade bike show can be distilled to this theme .: " Hey, look at what i build....". The "We" part of it is gone, buried under a big pile of one-upsmanship and big gaudy bowling trophies. While I applaud the talent of folks who win awards at the show-you really can't win an award with anything less than exceptional-The thing that still is not awarded for the most part is the commitment that some folks have to the craft, be it what they do for racers, junior developement or mentoring new builders. In my mind, that's what is where the focus needs to be and that is what will keep this craft from dying. No amount of museum quailty adornment will convince the bulk of cyclists that a custom bike is worth seeking out. I'm sticking with " Look at what we do " as the saying for the present and future builders who wish to not see the demise of framebuilding. You can save the " Look at what I do" for your blog.

Selling out......

Back in 1988 when I got my short music career behind me and decided to be fulltime in the frame building craft I didn't have any plan at all. My goal was to try to get better at the job and hopefully have a reliable clientele based on the kind of service I would try to provide. Sure, I had a lot to learn in all respects ( I still do...) but I was a 32 year old with energy, a few tools and a number of frames under my belt. I was not alone in Nor-Cal in those days-a few others were a bit ahead of me in terms of brand name recognition and product offerings. One of my competitors even had a patent or two. Two of these framebuilders would eventually sell their buisnesses and get back some of the money they had invested working hard for really low wages , considering the skills and comittment needed for the job. Both of these builders had done a lot to spread the word of thier brands with t-shirts and small accessories that were perfect for folks who wanted to buy something with the comany logo but couldn't spring for the bike.These two builders had built thier shops into small companies with between 20-30 employees . Not being a big thinker , I had no such accessories, no patents , a small dealer network and no employees. My company had stayed small because I was afraid of losing control of the situation.....also, I really liked the building process itself and didn't want to wind up in an office , away from the set of tasks that were the reason I was in the trade in the first place. Here it is, 2010 and I'm still at it as a sole proprietor in a small shop. I still build the frames myself and as of now have no employees, a small dealer network and seldom have any logo-emblazoned stuff that finds itself into the consumer market. Folks come to the shop and say " Dang, you have to be one of the only guys from the eighties who never sold out or quit .". Yes, it may be true that almost everyone who was building when I started out has ether sold thier companies or quit the buisness. Some might think that it was dedication and commitment that has kept me at it all these years. At one time I used to say that unlike my brethren, my company was not for sale. "You can't sell out if you are not for sale!" The bigger truth is that I never had any offers worth considering-the only one I got was from a German distributor who actually laughed at the paltry sum I was asking for permanent ownership of my trademark for all of Europe . I didn't lower my price as I pretty much figured that the German company was looking to get something for nothing and even though I really could have used the money , I was not willing to give away all those years of labor for chump change . The real truth about selling out is this : " You can't sell out if nobody is buying." So, along with the fact that I like the process , I was unable to cash in back in 1998 when people like Trek were scooping up every cult bike name they could . The money would have been nice but I would have missed all those years since in my shop..........can't put a price on that.